This Privacy Policy ("Policy") describes how pharcade ("pharcade", "we", "us", "our"), operating the online gaming platform at pharcade.bio, collects, uses, stores, discloses, and protects the personal information of its registered Members and platform visitors ("you", "User") in connection with the Services offered on the pharcade platform.
pharcade is committed to protecting the privacy of all Filipino players who use our platform. This Policy is designed in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering an Account or using any pharcade Service, you consent to the practices described in this Policy.
Your privacy is not an afterthought at pharcade — it is built into the way we operate. Here are the key principles that guide our data practices.
pharcade uses industry-standard SSL/TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest. Your personal and financial information is protected at every layer of our infrastructure.
pharcade does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to deliver and improve the pharcade Services you have requested.
pharcade's data practices comply with the Republic of the Philippines Data Privacy Act of 2012 (RA 10173) and the guidelines of the National Privacy Commission (NPC). Your rights as a Filipino data subject are fully recognized.
You have the right to access, correct, object to, and request deletion of your personal data held by pharcade. These rights are exercisable at any time by contacting our Data Protection Officer at [email protected].
pharcade collects only the personal data that is necessary for the specific purpose stated at the time of collection. We do not process your data in ways that are incompatible with those stated purposes.
This Policy explains clearly what data we collect, why we collect it, who we share it with, how long we keep it, and what your rights are. pharcade does not engage in hidden data processing activities.
This Privacy Policy applies to all personal information collected, processed, and stored by pharcade in connection with your use of the pharcade platform and Services, including but not limited to:
This Policy applies to all current and former Members of pharcade and to visitors to the pharcade website who have not registered an Account. It applies regardless of the device or connection method used to access pharcade — whether via desktop browser, mobile browser, or any other access method.
For the purposes of the Data Privacy Act of 2012 (RA 10173) and applicable data protection laws, pharcade is the Personal Information Controller (PIC) responsible for the personal data you provide through the pharcade platform.
pharcade has appointed a Data Protection Officer (DPO) who is responsible for overseeing pharcade's compliance with applicable data protection laws and for handling data subject rights requests. You may contact the pharcade DPO at any time using the contact details provided in Section 15 of this Policy.
pharcade collects the following categories of personal data about you, depending on how you interact with our platform:
pharcade collects your personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct Submission | Account registration form, KYC document uploads, support chat messages, email correspondence, withdrawal request forms |
| Automated Collection | Cookies, server logs, session tracking, device fingerprinting, IP logging during platform use |
| Third-Party Sources | Identity verification service providers, payment gateway partners (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services |
| Game Participation | Data generated through your use of slot games, live casino tables, bingo rooms, and e-sports wagering on pharcade |
pharcade processes your personal data for the following specific purposes:
Under the Data Privacy Act of 2012, pharcade processes your personal data on the following legal bases:
pharcade does not sell, rent, or trade your personal data to any third party for commercial purposes. pharcade may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
pharcade engages trusted third-party service providers acting as Personal Information Processors (PIPs) under the DPA to assist in delivering our Services. These include:
All third-party processors engaged by pharcade are bound by contractual data processing agreements requiring them to process your data only on pharcade's documented instructions and to implement appropriate security measures.
pharcade may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory directive, or where disclosure is necessary to protect the rights and safety of pharcade, its Members, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets involving pharcade, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. You will be notified of any such transfer via the email address registered on your Account.
pharcade retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, and for as long as required by applicable Philippine law and regulatory requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | 5 years from Account closure | AMLA requirements, PAGCOR regulations |
| Financial and transaction records | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| Game participation history | 3 years from Account closure | PAGCOR regulatory requirements |
| Customer support records | 3 years from interaction date | Legitimate business interest, dispute resolution |
| Marketing preferences and consent records | Duration of Account + 2 years | NPC consent record requirements |
| Self-exclusion records | Indefinitely | Responsible gaming obligations |
| Technical and device logs | 12 months from collection | Security and fraud prevention |
Upon expiry of the applicable retention period, pharcade will securely delete or anonymize your personal data in accordance with its data destruction procedures, unless retention is required for ongoing legal proceedings or regulatory investigations.
pharcade implements a comprehensive set of technical, organizational, and administrative security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or loss. These measures include:
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, pharcade will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach and will inform affected Members without undue delay, as required by the Data Privacy Act of 2012 and its Implementing Rules.
pharcade uses cookies and similar tracking technologies on the pharcade platform for the following purposes:
These cookies are essential for the pharcade platform to function and cannot be disabled. They are used for session management, authentication, and security. No personal data collected by these cookies is shared with third parties.
These cookies remember your preferences — such as your language settings, last game played, and responsible gaming tool configurations — to provide a more personalized experience. These cookies may be disabled, though doing so may affect platform functionality.
pharcade uses analytics tools to understand how Members use the platform, which pages are visited most frequently, and where technical issues occur. Analytical data is processed in aggregate and pseudonymized form. No individual profiling is conducted using analytical cookies.
You may control and delete cookies through your browser settings at any time. Most browsers allow you to refuse all cookies or to accept cookies only from specific websites. Please note that disabling certain cookies may impair the functionality of the pharcade platform, including your ability to log in or complete transactions.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pharcade:
To exercise any of these rights, please contact the pharcade Data Protection Officer at [email protected], including your full name, registered Account email address, and a description of the right you wish to exercise. pharcade will respond to all data subject rights requests within fifteen (15) business days of receipt.
If you believe that a minor has registered an Account on pharcade or that pharcade has inadvertently collected personal data relating to a minor, please contact [email protected] immediately so that appropriate action can be taken.
pharcade's primary data processing operations are based in the Philippines. Some of pharcade's third-party service providers — including game content providers and cloud infrastructure partners — may process personal data outside the Philippines.
Where personal data is transferred outside the Philippines, pharcade ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including:
You may obtain further information about cross-border data transfers and the safeguards in place by contacting the pharcade DPO at [email protected].
pharcade reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or NPC regulatory guidance. Material changes to this Policy will be communicated to registered Members via email to their registered address or via a prominent notice on the pharcade platform, at least seven (7) days prior to the changes taking effect.
The date of the most recent revision to this Policy is displayed at the top of this page. Your continued use of the pharcade platform after the effective date of any changes constitutes your acknowledgment and acceptance of the revised Policy. If you do not agree to the revised Policy, you should discontinue use of pharcade and may close your Account in accordance with the Terms & Conditions.
We encourage you to review this Policy periodically to stay informed about how pharcade is protecting your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or pharcade's data processing practices, or if you wish to exercise any of your data subject rights under the Data Privacy Act of 2012, please contact pharcade's Data Protection Officer using the details below:
If you are not satisfied with pharcade's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC can be obtained through the NPC's official channels.
For all other platform-related inquiries, including account support and responsible gaming assistance, please visit our Support page or contact us directly at [email protected].
pharcade is built on trust. We protect your personal data with industry-grade security, comply with Philippine data privacy law, and never sell your information to third parties. Now that you've read the pharcade Privacy Policy, join over 850,000 Filipino players who game with confidence. Must be 21 years or older to play.
By accessing pharcade, you confirm you are 21+ and consent to our Privacy Policy and Terms & Conditions. Please gamble responsibly.